Settlement resolves alleged systemic hiring discrimination against Black, Asian, Native Hawaiian and Pacific Islander applicants
During a routine compliance evaluation, OFCCP found that Conduent, formerly operating as Xerox Commercial Solutions, allegedly discriminated against applicants from March 25, 2013 through March 24, 2015. To resolve the alleged allegations, Conduent Inc. agreed to pay $395,000 in back wages and interest to 1,624 Black, Asian, Native Hawaiian and Pacific Islander applicants for customer care assistant positions in its Yukon facility in Oklahoma.
OutSolve’s Take
According to the Conciliation Agreement, Conduent failed to hire enough, Asians, Blacks, or Hawaiians/Other Pacific Islanders to its Customer Care position, based on applicant flow. Although no specific hiring procedures or criteria were identified which led to this outcome, Conduent was also cited for failing “…to provide all relevant records to the matter under investigation.”
Conduent has now agreed to analyze hiring and other personnel activity for adverse impact, and where indicated, conduct an analysis of the steps within the selection process. An important lesson here is that clients need to be able to analyze not only applicant flow and hiring records, with disposition information, but records for each stage of the hiring process as well, if they expect to defend themselves against OFCCP’s allegations of discrimination. The regulations for both Section 503 and VEVRAA require that records be kept for three years, so it would make sense to collect and maintain records under the Executive Order for the same length of time. OutSolve’s consultants are available to assist you with OFCCP audits and recordkeeping requirements. You can reach OutSolve at info@outsolve.com or by calling 888-414-2410.
Founded in 1998, OutSolve has evolved into a premier compliance-driven HR advisory firm, leveraging deep expertise to simplify complex regulatory landscapes for businesses of all sizes. With a comprehensive suite of solutions encompassing HR compliance, workforce analytics, and risk mitigation consulting, OutSolve empowers organizations to navigate the intricate world of employment regulations with confidence.
Featured Posts

Bye-Bye American Pie: OFCCP to Slip Beneath the Waves on September 30, 2025

How to Conduct a Pay Equity Audit Without Creating Legal Exposure
Related Posts

OutSolve Offers Unified HR Compliance

Comply with Confidence. Plan with Precision.

OFCCP Issues Request to Federal Contractors

On Friday, June 27, 2025, OFCCP Director Catherine Eschbach issued a letter to all federal contractors with a voluntary request for information. The...

OutSolve Awarded Top Workplace Award 7th Year in a Row

OutSolve has been named a Top Workplace in New Orleans by the Times-Picayune. This award marks the 7th consecutive year earning this distinguished...