Our website may contain links to other websites operated by third parties. These links are provided for your convenience and we do not control the privacy practices of such other websites. We encourage you to review the privacy policies of those third-party websites to understand how they may collect, use, or disclose information about you.
Information We Collect through Our Services.
In addition, we may also collect additional information when Clients or their representatives login to use our Services accessible through our website such as login date and time, IP address, device information, and features of the Services and website used.
Information You Provide in Connection with an Inquiry or Request.
If you submit a request for information or a quote either through our website or by other means, We will collect information that you provide to us such as your name, company affiliate, email address, and other information that you choose to provide.
Information We Collect through Our Website.
When you visit publicly available areas of our website, we collect information about your use of an interaction with the website. This includes:
We may collect data about your use of the Services and our website through the use of web server logs, cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand how you use the Services and website; (iv) perform searches and analytics; and (v) assist with security administrative functions. Some cookies are placed in your browser cache, while those associated with Flash technologies are stored with your Adobe Flash Player files. We may also use these automated technologies to collect and analyze other information related to the devices you use to access the Services and website, such as IP addresses, browser types, browser language, operating system used, the domain name of your Internet service provider, unique device identifiers, and other information about your devices used to access the Services and website. These automated technologies may also collect information on the websites you have visited before and after you visit the Services, and the advertisements you have accessed, seen, forwarded, and/or clicked on when using the Services or other websites. As we adopt additional technologies, we may also gather additional information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including cookies, with the Flash management tools available at Adobe’s website. Please note that blocking any or all cookies may impair the functioning of the Services or website.
OutSolve may use the information we collect:
We may aggregate and/or deidentify the information we collect, after which point we cannot use it to identify an individual. OutSolve may use deidentified or aggregated information for any purpose, including, without limitation, research and marketing purposes. We may also share this deidentified or aggregate information with third parties, such as our business partners, Clients, or others.
OutSolve may share information with third parties as described below:
With Vendors and Service Providers. We may provide information to third-parties who assist us in maintaining and providing the Services. We do not share information with vendors or service providers to use for their own marketing purposes or any other purpose other than to provide the Services and require assurances that they will appropriately protect information we disclose to them.
Legal Rights. We will disclose information where necessary for the purpose of exercising, establishing or defending our legal rights or to protect and defend our rights or property, or those of others.
For Legal Requirements and Proceedings. We may disclose information to law enforcement authorities or other government officials to comply with lawful court orders and to comply with other legal obligations. We may also disclose information if we believe is it appropriate in connection with an investigation of suspected illegal activity. OutSolve complies with all Federal, State, and Local Law enforcement agencies when it comes to requests for data. In the event OutSolve receives any requests for any client employee data, or PII, OutSolve will inform the affected clients\users as soon as possible.
With Other Individuals or Third-Parties at Your Request.
Sale of Our Business or Assets. We may disclose and transfer all of your information in connection with or during negotiation of any merger, sale of our assets, financing, or acquisition of all or a portion of OutSolve to another company.
We are committed to maintaining the security of information we collect and employ security measures to secure and protect the information. Please remember that neither the Internet nor any method of electronic transmission or storage is 100% secure. It is your responsibility to maintain the confidentiality and security of your account username and password.
Marketing Emails. We would like to send information about our Services that may be of interest to you. You have the right at any time to stop OutSolve from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send an email to email@example.com.
Analytics. We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology previously described in the “Information We Collect” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on the Services for third party purposes, and that is why we provide links to the Network Advertising Initiative and the Digital Advertising Alliance opt-out pages, as well as choices provided by Google Ads and Google Analytics. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. To learn more about Do Not Track, you can do so here.
Requests Regarding Client Information. Because OutSolve is a service provider that processes data on behalf of its Clients, any requests relating to the “Personal Data” (as defined under applicable EEA laws) of a Client established in the European Economic Area or the United Kingdom should be directed to the Client, who is the controller of such Personal Data. We will cooperate with the Client in responding to any lawful requests under applicable Data Protection Laws.
Website visitors who are residents of the European Economic Area or the United Kingdom may seek confirmation regarding whether OutSolve is processing Personal Data about you, request access to such data, and ask that we correct, amend, or delete it where it is inaccurate or has been processed in violation of applicable Data Protection Laws. You can submit such requests to firstname.lastname@example.org which will be processed consistent with applicable law. Although OutSolve makes good faith efforts to provide you with access to your Personal Data, there may be circumstances in which we are unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where it is commercially proprietary. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Data.
European individuals have the right to file a GDPR complaint directly with the appropriate Data Protection Authority (see EU-U.S. Data Privacy Framework, UK extension to the EU-U.S. DPF and Swiss-U.S. Data Privacy Frameworks section for more information.)
EU, UK, Swiss, and other individuals protected by the GDPR may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. At that time, you may also request to opt out of having your information provided to any third parties.
If you would like to exercise any of these rights, please contact OutSolve’s Chief Technology Officer at email@example.com or 1-888-414-2410. You will be required to verify your identify before we fulfill your request. To do so, you will need to provide your full name, email address, phone Number, and company name. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
As part of our commitment to safeguarding your personal information, we want to inform you that we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). This means that we adhere to stringent data protection standards and regulations set forth by the FTC to ensure the responsible handling, processing, and transfer of your personal data.
The FTC's oversight ensures that your privacy rights are respected and protected. We are dedicated to upholding the highest levels of transparency, accountability, and compliance with data privacy laws. If you have any questions about how your data is collected, used, or protected, please don't hesitate to contact our Data Protection Officer. Your trust is of utmost importance to us, and we remain committed to maintaining the security and privacy of your personal information in accordance with FTC regulations and best practices.
We also want to assure you that when we transfer your personal data to third parties, we do so responsibly and in accordance with established data privacy regulations. It's important to note that in cases of onward transfers, OutSolve remains accountable for the protection of your personal information.
OutSolve carefully selects and engages with third parties that share our commitment to data privacy and security. These parties are contractually bound to uphold the same level of protection and confidentiality that we maintain. Should any issues arise regarding the handling of your data by our third-party partners, OutSolve will take appropriate measures to address and rectify the situation.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, OutSolve commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact the U.K.’s Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/ or the Gibraltar Regulatory Authority (GRA) at https://www.gra.gi/data-protection/complaints (both are free of charge). Under certain conditions more fully described on the Data Privacy Framework website located at https://www.dataprivacyframework.gov/s/article/How-to-Submit-a-Complaint-Relating-to-a-Participating-Organization-s-Compliance-with-the-DPF-Principles-dpf, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share “personal information” in OutSolve’s capacity as a “business” as those terms are defined in the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”). Note that this does not include information provided to us by Clients as part of our Services, such as Client Information.
How We Use These Categories of Personal Information. We and our service providers may use and disclose the categories of personal information we collect from and about you consistent with the various business purposes and commercial we discuss throughout this Policy. Please see the relevant section(s) above for more information.
Categories of Personal Information we May Disclose for Business Purposes. We may disclose the following categories of information about you or your use of the website for business purposes (as defined by applicable law) or as required by applicable law:
California Privacy Rights. If you are a California resident, you may have certain rights. California law may permit you to request that we:
You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Services.
California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.
If you would like to exercise any of these rights, please contact us using the contact information provided below. You will be required to verify your identify before we fulfill your request. To do so, you will need to provide your full name, email address, phone Number, and company name. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
The Services and website are not intended for use by minors, and we do not knowingly collect the personal information of persons under the age of 16 or knowingly allow such persons to register for an online account or to use the Services. If we learn that someone under the age of 16 has provided any personal information to us, we will remove and permanently delete that information as soon as reasonably possible.
If you are a parent or guardian who believes that your minor under the age of 16 has submitted personal information or other information to us without your consent, please contact us at firstname.lastname@example.org. Once we verify that you are the parent or legal guardian, we will cooperate with you to discuss what, if any, personal information we have collected about your child and how that information may have been shared or used.
Customer questions, comments and feedback are very important to us. For privacy-related issues, please contact us at email@example.com or at 888.414.2410.