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2020 Ombuds Service Annual Report Published by OFCCP

By OutSolve - Jan 12, 2021 9:50:39 AM - 8 MINS READ

Of the 223 total issues identified to the Ombuds Service, communication and transparency account for at least 24%

OFCCP released the 2020 Ombuds Service Annual Report which provides an overview of the work handled by the Ombuds Service during fiscal year 2020.

The report provides a message from the Ombudsman, Marcus Stergio and an executive summary with proposed recommendations based on quantitative and qualitative data and actual experiences of the Ombudsman. The recommendations include training, outreach, contractor representatives, worker advocacy groups and general agency procedures.

During the past fiscal year, 274 individuals have taken part in ombuds referrals and 64% of the services provided by the program were individual consultations. Forty-two presentations and trainings were delivered by the Ombudsman during the fiscal year.

The report outlines the program’s standards of practice, including: (1) confidentiality, (2) neutrality, (3) independence, and (4) informality. It also identifies the common practices of the service once a referral is received.

The following charts show some of the FY 2020 results.

Chart 1 – Referrals by Quarter

Quarter Received

Total Received

Open

Closed

Quarter 1 (10/1/2019 – 12/31/2019)

9

0

9

Quarter 2 (1/1/2020 – 3/31/2020)

13

0

13

Quarter 3 (4/1/2020 – 6/30/2020)

55

1

54

Quarter 4 (7/1/2020 – 9/30/2020)

51

8

43

Total

128

9

119

 

 

 

 

 

 

 

 

 

 

 

Chart 2 – Primary Issue Type

Primary Issues Raised

Frequency

Transparency

3

Extension requests

5

Scope of review

6

Length of investigation

12

Jurisdiction disputes

10

Negotiation impasse

14

Disputed determination

7

Communication

12

Conduct/Personnel

11

Policy and/or procedural concerns

6

Other

42

Total

128

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The trend analysis shows that there were 128 primary issues identified and the following secondary issues were raised when the first issues was not resolved.

Chart 3 - Secondary Issue Type

Secondary Issues Raised

Frequency

Communication

30

Transparency

12

Consistency across offices

24

Reasonable timelines

14

Bias

15

Total

95

 

 

 

 

 

 

 

 

 

 

To read more results and program information, go to the annual report.

OutSolve

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