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2020 Ombuds Service Annual Report Published by OFCCP

OutSolve : Jan 12, 2021 9:50:39 AM

OFCCP

Of the 223 total issues identified to the Ombuds Service, communication and transparency account for at least 24%

OFCCP released the 2020 Ombuds Service Annual Report which provides an overview of the work handled by the Ombuds Service during fiscal year 2020.

The report provides a message from the Ombudsman, Marcus Stergio and an executive summary with proposed recommendations based on quantitative and qualitative data and actual experiences of the Ombudsman. The recommendations include training, outreach, contractor representatives, worker advocacy groups and general agency procedures.

During the past fiscal year, 274 individuals have taken part in ombuds referrals and 64% of the services provided by the program were individual consultations. Forty-two presentations and trainings were delivered by the Ombudsman during the fiscal year.

The report outlines the program’s standards of practice, including: (1) confidentiality, (2) neutrality, (3) independence, and (4) informality. It also identifies the common practices of the service once a referral is received.

The following charts show some of the FY 2020 results.

Chart 1 – Referrals by Quarter

Quarter Received	Total Received	Open	Closed
Quarter 1 (10/1/2019 – 12/31/2019)	9	0	9
Quarter 2 (1/1/2020 – 3/31/2020)	13	0	13
Quarter 3 (4/1/2020 – 6/30/2020)	55	1	54
Quarter 4 (7/1/2020 – 9/30/2020)	51	8	43
Total	128	9	119

Chart 2 – Primary Issue Type

Primary Issues Raised	Frequency
Transparency	3
Extension requests	5
Scope of review	6
Length of investigation	12
Jurisdiction disputes	10
Negotiation impasse	14
Disputed determination	7
Communication	12
Conduct/Personnel	11
Policy and/or procedural concerns	6
Other	42
Total	128

The trend analysis shows that there were 128 primary issues identified and the following secondary issues were raised when the first issues was not resolved.

Chart 3 - Secondary Issue Type

Secondary Issues Raised	Frequency
Communication	30
Transparency	12
Consistency across offices	24
Reasonable timelines	14
Bias	15
Total	95

To read more results and program information, go to the annual report.

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