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 USE CASE | High Volume Hiring 

Streamline High-Volume Onboarding and Eliminate
I-9 Bottlenecks  

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OUTSOLVE SERVICE

Form I-9 Management

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Company Type

Retail chain with multiple stores across the US and a large hourly employee population.

Challenge

High employee turnover with a small, decentralized HR team using paper Form I-9s led to missing paperwork and inefficient processes for work authorization and TPS expirations

Solution

OutSolve provided a mobile-friendly I-9 process where the solution was integrated with the company’s HRIS system and digital storage repository.

Outcome

Shifted from a chaotic paper-based system where forms got misplaced to a digital, centralized solution

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The Challenge
Decentralized HR Team Leads to Inefficient Form I-9 Process

For this high-volume retail employer with a lean HR team, managing decentralized paper Form I-9s across multiple store locations and states was a compliance nightmare.

They faced the following challenges: 

  • Multiple retail store locations with high-volume hiring and an equally high turnover of hourly employees
  • Small, decentralized HR team that utilized paper Form I-9s and had difficulty managing completion and storage across locations
  • Onboarding challenges that were impacted by poorly trained on-site retail managers who didn't understand Form I-9 completion timelines
  • Inefficient storage process leading to difficulty pulling and auditing Forms for work authorization expiration and Temporary Protected Status (TPS)
The Solution
Mobile-Friendly, Digital Solution Saved the Day

By integrating seamlessly with their existing HRIS/ATS platform, OutSolve’s Form I-9 management solution automated the entire workflow—from texting and emailing mobile-friendly onboarding links directly to new hires to outsourcing Section 2 verifications and digital document storage.

This new solution: 

  • Integrates with their HRIS / ATS platform and I-9s were automatically sent when new employees were hired
  • Offers simple Section 1 completion via text or email for new hires
  • Handles Section 2 verification by trained OutSolve agents, eliminating the need for the HR team to coordinate time for in-person document review with employees
  • Has a digital storage repository that makes pulling Form I-9s easy when there were reverification or TPS concerns
The Outcome
Frictionless Candidate Experience, HR Administrative Relief

Transitioning to a digital, mobile-friendly, outsourced workflow eliminated onboarding bottlenecks. The heavy lifting of tracking, retrieving, and verifying forms was taken off the plates of the HR team, allowing them to focus on strategic tasks.

This new solution also helped: 

  • Eliminate onboarding timing issues with a digital, mobile-friendly solution
  • Reduce the time it took to locate and pull an I-9 to a simple dashboard search
  • Automate tracking for reverifications and expiring work authorizations
  • Save countless hours of administrative work by outsourcing Section 2 verification
the outsolve solution

 End-To-End Form I-9 Management   

 Simplify and streamline your Form I-9 management with OutSolve’s solution backed by trained I-9 experts.  

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